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Monday, March 23, 2009

BREAKING: New Accounting Delay Will Cost City Up to $3.9m in Unanticipated Overruns

Posted by Matt Davis on Mon, Mar 23, 2009 at 11:43 AM

A delay in the implementation of a new accounting system for the city of Portland could cost up to $3.9m in unanticipated overrun costs.

The city began putting together a project team to implement the new system in 2006, under former mayor Tom Potter. But Mayor Sam Adams' office is now responsible for its being implemented on time.

The news comes as the city of Portland is facing an $8.8m shortfall in its budget, and a 90 percent cut in onetime funding for vital services like homeless shelters.

Half the system went live last November, covering accounting, payments to contractors, and accounts payable, but the the new payroll component of the SAP system was scheduled to go live on April 1.

At a check-in on March 12th a decision was taken with the SAP system's executive steering committee and the project advisory committee to wait until at least mid June to delay implementation of the new payroll system. A committee of outside experts, including former city council candidate Dave Lister, Kumud Srinivasan, General Manager for information technology at Intel, and Cormac Burke, director of SAP for Pacificorp, approved the decision to delay the implementation by three months last Tuesday March 17th.

Oddly, Lister denies being on any such committee in any capacity whatsoever. "I've never been part of any ex-oficio committee whatsoever," he says. "They're just trying to pull me into the manure, I think."

But according to analysis put out on March 6th by the Office of Management and Finance, such a lengthy delay could be very costly:

"However, if the implementation is delayed, it would cost approximately an additional $60,000 per day for every day after the go-live date," reads page 9 of the document.

The Mercury estimates that a 90 day delay in implementation, 90x$60,000=$5.4million.

"It's about a million a month," says Laurel Butman from the city's Office and Management and Finance, who had not seen the $60,000 a day estimate when contacted by the Mercury by phone this morning.

Some of the three months' overrun money will come in part from a contingency fund established for the SAP system—which has about $1.5m in it right now.

"A lot of it's covered in the contingency for the project," says Butman. "I think it's $1.5million that we have, and then we're working on a financing plan. Part of the struggle here is that the bureaus ultimately have to pay a share, but the way the economy is right now, that's really difficult."

But that still leaves up to $3.9million to make up, and Butman thinks the city will "probably" issue bonds to pay for the extra shortfall. Council is scheduled to discuss a $4.2 million multi-year "flexible service contract" for the project this Wednesday.

"You plan for these kinds of overruns, but you still want to do your best to avoid them,"," says the mayor's spokesman, Roy Kaufmann.

Asked what the mayor's office had done to avoid the overrun, Kaufmann declined to take or attribute responsibility for the delay.

"It's our responsibility in the sense that this is a citywide infrastructure of technical solution," says Kaufmann. "I'm not interested in laying the blame or throwing anybody under the bus."

"There were project hiccups and there was some transition between vendors that had to go on, and all of those things will at the end of the day make for a better SAP system," Kaufmann continues.

The decision to delay the implementation is in the best interests of the city, says Ty Kovatch, chief of staff for Randy Leonard, who is understood to support the move.

"The city, through the water bureau in the early 21st century, learned the lesson the hard way," says Kovatch—referring to a debacle in the early implementation of a new water billing system that ultimately cost the city over $20m in lost water revenue, under former city commissioner Erik Sten.

"I don't know anything about how much it costs," says Kovatch, of the overrun. "But I don't think it's appropriate to talk about the costs of potentially not going live without at the same time talking about the potential cost of going live early when you're not ready."

This is the second major problem with the implementation of the SAP system. Last summer, the city realized that the SAP project would be $18m over budget and ten months late, and the city changed contractors for the work.

"For some reason, government has a hell of a time implementing technology projects," says Lister. "But I don't understand where this $60,000 a day figure is coming from."

"The problem is that they have to have all the different nuances for all the different unions that they deal with, worked into the SAP system," says Lister. "The problem is that the unions will sometimes sit down with the bureau managers and say, okay, on the third full moon of the third month of each leap year, I'll get paid time and a half, and then they don't sit down with payroll to figure out how to make it work."

 

Comments (20) RSS

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1
La dee da, another day at city government, another couple million of our wasted money.
But at least I know in my heart their intentions were good ...
Posted by D on March 23, 2009 at 12:44 PM · Report
2
How does a delay in implementing an accounting system cost $60,000 a day? That's like paying the complete annual salary of a CPA every single day.
Posted by Graham on March 23, 2009 at 1:01 PM · Report
3
Actually that's exactly what we're in the process of trying to find out...we'll have an update as soon as we have it.
Posted by Matt Davis on March 23, 2009 at 1:18 PM · Report
4
Context: the tram cost the City ~$8 million TOTAL. A year ago this project was $18 million OVER BUDGET?? For a bunch of 1s and 0s. At least the tram, you know, actually exists.

It must be all those unions. That has got to be the most hopelessly unjustifiable, knee-jerk right wing talking point I have ever heard. With critical thinking skills like that, I can't imagine why that Lister guy didn't get elected.

Seriously Dave, you should have left it at "I'm not involved with this project."
Posted by GLV on March 23, 2009 at 2:11 PM · Report
5
Oh for Pete's sake, GLV. My point was that different unions have different rate differentials, holiday pay, sick pay, etc. And that it is difficult to get all those variables to work with one piece of software. We've been supporting different union payrolls for 23 years and contracts are often negotiated without consideration of the challenges involved in implementing them into systems.

When they first started looking at this the city determined they had over THREE HUNDRED different types of timecards, time reporting and pay schedules to accomodate all the different departments, some union and some not. That's the problem.
Posted by Dave Lister on March 23, 2009 at 2:28 PM · Report
6
After speaking with Laurel Butman it looks like my name may have been associated with the committee because I interviewed Ken Rust back in May of '08 about this project for an op-ed.
Posted by Dave Lister on March 23, 2009 at 2:35 PM · Report
7
So for clarification, you're nothing to do with it?
Posted by Matt Davis on March 23, 2009 at 2:53 PM · Report
8
Nuttin. My butt was firmly planted right here in my office in Tigard all day on the 17th... except for going to the can.
Posted by Dave Lister on March 23, 2009 at 3:08 PM · Report
9
"Context: the tram cost the City ~$8 million TOTAL."

Um GLV, try adding another $50 million to that.
Posted by Blabby on March 23, 2009 at 3:13 PM · Report
10
Maybe the Mayor can sell autographed copies of Unziped magazine.
Posted by Vert on March 23, 2009 at 3:13 PM · Report
11
Wow, that actually makes a lot of sense. Thanks Dave.

And Blabby, I was referring to the City's contribution. If you add in what property owners and OHSU paid, it's about 58 million.
Posted by GLV on March 23, 2009 at 3:16 PM · Report
12
But we're getting a soccer team so everything's cool.
Posted by Chunty McHutchence on March 23, 2009 at 5:00 PM · Report
13
As you know, the second phase of the Enterprise Business Solution (EBS) Project focuses on the City’s human resource and payroll administration functions with a major goal being to design and implement the system in SAP so that employees are paid accurately and on time. To reach that goal, the project’s Executive Steering Committee (ESC) has made the decision to extend the project timeline with time entry starting in the SAP system on June 18. The first employee paychecks will be generated from the new system for the July 2 payday.



Extending the timeline enables the project to complete more system testing and verification. This also provides bureaus with additional time to train and educate employees on the new system and the interim time collection processes.



This decision will not slow down current scheduled project activities. Training and support sessions will continue as scheduled and are essential as employees prepare to work in the new SAP system. Project activities and schedule dates that may change as a result of this decision will be communicated to bureaus by the project team as soon as they are determined.



Thank you for your continued efforts and support of the project work on the City’s new human resource and payroll system.



Posted by IT Guy for the city on March 23, 2009 at 8:09 PM · Report
14
As promised at our last meeting, I wanted to let you know that the EBS go-live date will be pushed out. We are still in discussions with our Executive Committee as to whether it will be a 1, 2 or 3 month delay.

See you next Tuesday.
Posted by IT Guy for the City on March 23, 2009 at 8:10 PM · Report
15
Whoa! He threw in a see you next Tuesday! Harsh!
Posted by Not the Passive Aggressive IT Guy on March 23, 2009 at 8:47 PM · Report
16
GLV, when you read only the Oregonian and other local media, you think the taxpayer cost for the tram is "only" $8M, but you're wrong.

As so many times posted in the past three years, the total taxpayer cost is close to $17 to $19 Million, based on all the CoP staff time, competition costs, PDC costs, land costs ($5 to 7 Million), etc. The debt cost is on top of this, and the city is holding the bag on a big chunk of this. This $8M you state is also not including the operation costs of $2M per year with taxpayers paying 15% of that. And it isn't including the more serious future costs of major repair/replacement costs of parts to the system.

All these costs add up far beyond what the Sam and the Oregonian accounting abilities are able to comprehend.
Posted by lw on March 24, 2009 at 2:33 PM · Report
17
GLV, when you read only the Oregonian and other local media, you think the taxpayer cost for the tram is "only" $8M, but you're wrong.

As so many times posted in the past three years, the total taxpayer cost is close to $17 to $19 Million, based on all the CoP staff time, competition costs, PDC costs, land costs ($5 to 7 Million), etc. The debt cost is on top of this, and the city is holding the bag on a big chunk of this. This $8M you state is also not including the operation costs of $2M per year with taxpayers paying 15% of that. And it isn't including the more serious future costs of major repair/replacement costs of parts to the system.

All these costs add up far beyond what the Sam and the Oregonian accounting abilities are able to comprehend.
Posted by lw on March 24, 2009 at 2:36 PM · Report
18
GLV, when you read only the Oregonian and other local media, you think the taxpayer cost for the tram is "only" $8M, but you're wrong.

As so many times posted in the past three years, the total taxpayer cost is close to $17 to $19 Million, based on all the CoP staff time, competition costs, PDC costs, land costs ($5 to 7 Million), etc. The debt cost is on top of this, and the city is holding the bag on a big chunk of this. This $8M you state is also not including the operation costs of $2M per year with taxpayers paying 15% of that. And it isn't including the more serious future costs of major repair/replacement costs of parts to the system.

All these costs add up far beyond what the Sam and the Oregonian accounting abilities are able to comprehend.
Posted by lw on March 24, 2009 at 2:36 PM · Report
19
The City loves to spend money to cover up their own mistakes. They planned with the software vendor to remove the small firm implementing when they raised the problem to the city. It cost them 12 million more and now it will cost them another 6 million.

What do you think it would of cost if the City stayed with the original implementer? How much cheaper would it have been? You can see across the nation it is a strategy of SAP, they push out integrators (Portland, Houston, Howard County, San Diego,....) to make money at the cost to the taxpayer and to the harm of their own system integrators
Posted by Cityboy on March 25, 2009 at 12:21 PM · Report
20
The City loves to spend money to cover up their own mistakes. They planned with the software vendor to remove the small firm implementing when they raised the problem to the city. It cost them 12 million more and now it will cost them another 6 million.

What do you think it would of cost if the City stayed with the original implementer? How much cheaper would it have been? You can see across the nation it is a strategy of SAP, they push out integrators (Portland, Houston, Howard County, San Diego,....) to make money at the cost to the taxpayer and to the harm of their own system integrators
Posted by Cityboy on March 25, 2009 at 12:22 PM · Report

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