Step One:
Rake in $2.8 billion in four months.

Step Two:
Refuse to pay your employees for time they took off when their store was closed because someone opened fire in the mall.

Step Three:
Also dock their performance-based pay because they weren't able to make any sales while the mall was on lockdown.

Step Four:
Change course, deciding to fully pay the employees forced temporarily out of work after the tragedy, after people complain about you on Facebook.

Good work, Nordstroms!